Return or exchange an item – our money back guarantee
- If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 28 days of receipt.
- Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
- Please note:
- Goods will only be accepted for return if they are despatched within 28 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.
- We recommend that customers return goods for refund or exchange using myhermes.co.uk
- myhermes.co.uk is a reputable online parcel delivery company offering a wide range of UK and international courier services.
- Refunds will be processed within 10 working days after we have received your return.
- Your refund will be credited to your original payment method.
- Where an item has been made to order, we do not offer a refund unless the goods are damaged.
Our Refund Policy runs alongside your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.