Shipping Policy

Thank you for visiting and shopping at Dorothy Nell Craft. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated based on Royal Mail rates and displayed at checkout.

 

Shipment method Estimated delivery time Shipment cost
Royal Mail Second Class 3-5 business days Free
Royal Mail First Class 2 business days Calculated at checkout
Overseas We do not currently ship overseas NA

 

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Dorothy Nell Craft will only ship to residential or business addresses in the UK or overseas. We will not ship to Post Office boxes.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active subject to Royal Mail.

Customs, Duties and Taxes

Dorothy Nell Craft is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Dorothy Nell Craft is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the UK.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.